Activities, Events, and Information
Developing a Loyal Customer Base, July 19, 2010, Arbor Glen, Somerville, New Jersey
An overview of the elements that feed the heart of all businesses: satisfied loyal customers. The discussion will include an overview of the importance of strategy and the elements that support strategy: structure, process, people, and rewards as well as some of the key aspects of customer service - how to manage the "points of connection", and the contact opportunities we have with customers to be as effective as possible.
Thinking of Starting Your Own Business?
Speaker and panelist at the 2010 New Jersey Governors Conference for Women, May 4, Atlantic City Convention Center, Atlantic City New Jersey.
Send and You Shall Receive
Not long ago, The WebArtNTech Newletter published an article I wrote entitled "Thinking Email? Then Think Efficiency!" It includes tips on how to get more efficient and conquer that email overload. Here's a short excerpt.
Email is a great tool for your business and personal life, but you need to use it wisely! It's important to break bad and tiring habits and handle your emails like a professional. This means developing good email habits that build efficiency and productivity.
Here are some guidelines to decrease the number of unnecessary emails you get:
Tell the person what you are asking them to do in clear, precise language.
Use words that are friendly, courteous and respectful.
Avoid words that are curt, demanding, or rude.
Don't overuse "Reply to All".
Continuous Improvement Is The Name of the Game!
Whether you're into Six Sigma or Lean Manufacturing, all change is done incrementally. So remember, to improve your leadership and management skills it's important to explore all types of learning opportunities. Be sure to check out our Reading Zone for a list of books that you can purchase to accelerate your performance and expand your leadership and management capabilities. Be sure to add your thoughts and comments to our AccelSnips Blog. We'd love to hear from you.
Think about joining one of our Connect&Perform(TM)Mastermind Groups to help support your learning and development as a leader and manager.
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PERFORMANCE CONNECT
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